Returns & Exchanges
At PEP Cell, we want you to be completely satisfied with your electronics purchase. If you are not happy with your device, you can return it within 7 days of purchase provided it is in its original packaging and condition.
Check Eligibility
Ensure your item is in its original, unopened packaging with all accessories included and that you have your original proof of purchase.
Visit a Store
Bring your device and the tax invoice to your nearest PEP Cell branch to initiate the return or exchange process with our staff.
Technical Assessment
Our in-store technicians will conduct a quick inspection of the hardware and software to verify the condition and functionality of the device.
Refund or Exchange
Once approved, you can choose between an immediate exchange for a new unit or a refund processed via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing